Average Score (142 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

142 Ratings

4.7 Average

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  • Annie L.12-02-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    I chose a 5 star rating because during our appointment we were received, treated, and sent home with nothing but positive vibes and confidence that our car was maintained and kept in the best and safest working order.

  • Vlad S.12-02-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Quick, simple, no hassles. Will be back again.

  • Jose R.11-28-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I’m happy with your service

  • Carley M.11-26-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Boston C.11-23-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Erick B.11-18-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

    Staff is always friendly and committed to service. My car is always ready on time. I like having a quite space to work while waiting for my car.

  • Anil K.11-18-2024

    TYPE:SalesMODEL:JettaYEAR:2024

    Connie was great and Yam Zamir the manager at Hayward VW provided excellent service. We got the car we wanted at a good price. Thanks Connie and Yam for your help.

  • Samir A.11-13-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Mylene-botardo H.11-11-2024

    TYPE:SalesMODEL:Golf RYEAR:2024

    I accompanied my daughter to purchase her first new car, a GTI. The staff at Team VW of Hayward (Sam, Albie, and Kyle) were incredibly friendly and helpful. However, Yama (the General Manager) truly stood out. He explained everything in a clear and friendly way and answered all of our questions. Initially, we had planned to buy only one car, but we ended up buying two! I had been eyeing the Golf R in the showroom earlier, and Yama encouraged me to take it for a spin. Sam accompanied me on the test drive, and his knowledge and engaging conversation made the experience enjoyable. The situation was low-pressure, given that they were already assisting my daughter with a purchase. After careful consideration, I ultimately decided to purchase the Golf R. Throughout this entire experience, Yama and his team’s exceptional service left a lasting impression on me. I would highly recommend Team WV of Hayward to family and friends.

  • Mikaela-justine V.11-11-2024

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    I purchased my first new car at the Team VW of Hayward, and my experience was very pleasant and painless. Sam, Yama, Albie, and Kyle definitely went above and beyond to make sure that I had a great first experience buying a new car. The exact car I wanted was actually available about 100 miles away, and they were able to procure this car for me, with Sam driving there and back the next day to get the car. Yama and Albie walked me through the whole process and patiently explained every step and answered all my questions. Kyle was also very transparent and upfront about what all contributed to the total purchase cost. I appreciated that they didn’t push me to add any unnecessary additional items. I will definitely be recommending these guys in the future to anyone I know who is in search of a car.