25115 Mission Blvd
Hayward, CA 94544
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
I brought my car last Saturday for recall service but I don't have appointment so i asked them if they can squeeze it in and without any word they took it in and said come back at 330. But not even 2 o'clock they texted me that my car is ready for pickup. Excellent!
TYPE:ServiceMODEL:AtlasYEAR:2024
Great customer service
TYPE:ServiceMODEL:TiguanYEAR:2019
I really dislike having to rate this experience so low. The staff are always polite and professional, but I found the pricing for the services frustrating. I called three different times for a quote, and each time, the cost was different. I took my car in to get the band replaced because I was told it needed to be done, but it’s still making the same noise. When I spoke with someone at the front desk, I was informed that my car is a bit older now and that the noise is considered normal. However, since my last visit, the noise has actually increased. As a single mom with limited funds, I can’t afford to keep bringing my car in only to have it not fixed. I hope someone reaches out to me so we can find a solution. My car is a 2019 Tiguan model, so it's not that old, and I keep up with regular maintenance.
TYPE:ServiceMODEL:TaosYEAR:2022
I had to wait 7 hrs to for a tires replacement service. I called to know if they had the tires I needed and an appointment was arranged. I was told that they called the place where they store the tires, but they send the tires to another branch. When I finally got my car, it was still wet. not even dried. Im disappointed.
TYPE:ServiceMODEL:TaosYEAR:2024
Staff is polite and courteous, knowledgeable of their duties and follow up on questions related to the functions being work on.0
TYPE:ServiceMODEL:JettaYEAR:2024
Excellent service. I could not make it on the day and time of service. I was able to drop off the car previous evening with service before 5pm. Then next morning they notified me when the car was ready. But since i could not make it on time, they left the keys with sales team so i could pick up after service hours. This is over and beyond normal.
TYPE:ServiceMODEL:AtlasYEAR:2019
I bring my atlas there for suspension issue it's about 7 times there since 2024 2025 and service advisor emanuelle and Robert are very rude . Anyway never resolve the problem even my though my atlas still under warranty and I'm sick of tired of them and ending up with another mechanic.
TYPE:ServiceMODEL:AtlasYEAR:2024
Great service
TYPE:ServiceMODEL:ID.4YEAR:2023
Robert does a great job. Note: this was a free service. 299 an hour is ludicrous but that’s not on him
TYPE:ServiceMODEL:JettaYEAR:2020
I was impressed with the honesty and professionalism of the staff in the service department. Outstanding customer service.