TYPE:ServiceMODEL:ID.4YEAR:2022
It was smooth and seamless from appointment to service and delivery
Average Score (142 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:Golf RYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:GolfYEAR:2020
TYPE:ServiceMODEL:AtlasYEAR:2019
We are a long time customer and this past visit was very uncomfortable and our concerns about the vehicle are still there, there is still a ticking noise, we were told we needed an 80,000 Service on the vehicle when we showed them we had it done at the Dublin Service Center, so why would they recommend something we already had done and not fix the problem we have had before with our Valves, when they over filled the Oil, which they have most likely done again. We only go to this location because we have no other option since our warranty is Tied Back to them and they will not release it. This location is not the same as it was in the past.
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2022
Team VW Hayward did a decent job to service my ID.4. One thing the service department can improve is to update the service status. The department said it would provide an update at 3 pm for the status. I did not receive any call and I had to call them at 4 pm eventually. It was because I needed to arrange a ride to take me to the dealership. And the service department closed at 5 pm.