TYPE:ServiceMODEL:TaosYEAR:2022
Average Score (142 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
It was everything I could’ve asked for it. It was done in one day, everything was covered, and I have always been pleased with the service.
TYPE:ServiceMODEL:JettaYEAR:2018
TYPE:ServiceMODEL:AtlasYEAR:2021
Very poor communication. No one knew anything other than the service writer, he was almost impossible to get in touch with. I left numerous voicemails which weren't returned or acknowledged. To get in contact, I would have to call 6-8 times a day and hope he answered, as he wouldn't return my calls. My car was left a mess after service, the technician spilled oil down the front of my car, on the radiator fans, radiator support, on the headlight, down the air deflectors in front of the radiator and ultimately it dripped down in spots on my driveway. I had numerous greasy fingerprints on the inside of my fenders, on my door jamb, on my door. If you make this big of a mess, at least put some effort into cleaning it up. My coolant level was left low, I am guessing there was still air in the system, but a customer shouldn't have to top off their coolant after having nearly $4k in repairs done, this should have been addressed by the tech working on the vehicle.
TYPE:SalesMODEL:ID.4YEAR:2024
Overall service
TYPE:SalesMODEL:ID.4YEAR:2024
Amazing and helpful staff! Highly recommend.
TYPE:SalesMODEL:ID.4YEAR:2024
The SPECIAL on ID.4 was advertised on the Web - through ALL Dealers - Nationwide ..... Basically $149 + Tax & $999 Down. The Hayward dealer charged me $3,500 Out the Door + $212 monthly payments for 24 months - Did not honor the VW Advertisement. Today I got a call from VW San Jose offering same car - for $3,300 out the Door + $162 month for 24 months 10K miles - I feel CHEATED by VW Hayward - LOSS of over $1,200 by deception - Simple FRAUD & THEFT
TYPE:ServiceMODEL:JettaYEAR:2020
I was very pleased with VW in Hayward the VW team there was very polite and fast with services . I would recommend this location to anyone who is looking for honest workers and courtesy of others and know what their doing mechanically
TYPE:ServiceMODEL:JettaYEAR:2019
Services provided to my Jetta and myself was great. I trust the Hayward Volkswagen team. They make sure to get all details from and tell me services that my Jetta needs. I need my car to remain in top running order that's why I bring it to the pros. They even walk with you to your car to make sure all my concerns are resolved and that I'm satisfied. This where I'll be buying my next car from, and even for my newly licensed daughter. Thanks for checking on me and asking about my experience.
TYPE:ServiceMODEL:PassatYEAR:2019
Made a called-in appt. Showed up for that. I waited for the service to be done. My vehicle was delivered back to me at the time promised and even got a cash wash included. Can't beat that.